Help centre
FAQ & Prohibited Items
Everything you need to know before you ship interstate or internationally.
Frequently asked questions
Prohibited items
For safety and legal compliance, these items cannot be carried on any U&G LOGISTIX service.
- ✕ Firearms, ammunition and explosives
- ✕ Narcotics and illegal drugs
- ✕ Cash, bank cards and negotiable instruments
- ✕ Live animals and human remains
- ✕ Flammable liquids and gases (petrol, gas cylinders)
- ✕ Corrosive or toxic chemicals
- ✕ Counterfeit goods and pirated media
- ✕ Perishable food without approved packaging
- ✕ Ivory, wildlife products and endangered species
- ✕ Lithium batteries shipped loose (must be inside a device)
- ✕ Pornographic material
- ✕ Any item prohibited by the destination country's customs
Not sure about your item? Ask our team before booking.